FAQ & CONTACT
We print everything ourselves using professional Epson printers. All orders are printed, signed and stamped exclusively and on-demand. We do not keep a stock of already printed artworks.
Due to the still lingering effects of the Covid-19 pandemic, the global effects of the war in Ukraine and other current disruptions to our chain of suppliers of inks, packing materials and high-quality printing paper, there can sometimes be a slight delay in our process.
We usually ship orders out once a week. Please keep in mind that we are a small operation and sometimes time is tight. Please do not confuse us with internet shopping giants like Amazon. We pack everything securely and make sure everything goes out to the right person.
We always send each individual buyer an email containing tracking information. Sometimes these end up in the receiver’s spam folder, so keep an eye out.
If a shipment is lost on the way, held up in customs or if there is an unduly long wait for it to be delivered, please refer to the tracking info and contact your local post office. We have no influence over the shipment once it is in the hands of the postal service.
All sales are final. However, if you find that we accidentally have sent you a damaged or otherwise faulty print, we will of course replace it.
If upon receiving the purchased limited edition art print, the buyer would like to exchange it for another one in the same size and on the same type of paper, this can be done if the buyer first contacts us via email and then sends back the delivered print in original condition. Shipping for the new print is to be payed by the buyer.
Answers to your inquiry might be found in our FAQ